A Global Capability Center(GCC), also known as a Global Service Center or Shared Services Center, is a centralized hub established by multinational companies to provide specific business functions or services across their global operations. These centers are typically located in countries that offer cost advantages, skilled talent, or strategic benefits.

Key Funtions Global Capability Center Can Deliver

Corporate
Functions

Product
Engineering

Data
Engineering

Risk &
Audit

Financial
Control

Digital
Technology

Exploring the Potential & Types of Global Capability Centers

Exploring the potential of Global Capability Centers (GCCs) involves understanding how these centers can significantly enhance a company's competitiveness, innovation, and operational efficiency on a global scale.Then start with the three types -

Stage 1

Doing what a low-cost market lets you do really well - focusing with four walls of GCC.

Stage 2

Exploring innovation avenues through a multitude of PoCs with start-up/academia.

Stage 3

Getting past the typical 'innovation bump' - leveraging ecosystem to put exiting PoCs to scale.

Stage 4

Identifing themes and driving structured innovation programme.

Stage 5

Establishing a self-sustainable innovation construct.

Owned GCC – Build, Operate & Transfer (BOT)

Total Ownership. Zero Compromise.
Establish your own fully-owned Global Capability Centre (GCC) in top global talent markets on your terms.

With our Build, Operate & Transfer (BOT) model, you gain a high-performance offshore team that mirrors your values, priorities, and processes. This isn’t outsourcing; it’s about building a long-term, strategic asset fully aligned with your business.

Unlike traditional vendor-based models that limit visibility and flexibility, the BOT approach delivers a custom-built offshore centre designed for long-term ownership. GCC Makers helps you design, launch, and stabilize your centre, and when the time is right, we guide the seamless transition to your full control.

Strategic Ownership From Day One: You’re not renting talent; you’re building your own operation. Every aspect of the GCC is tailored to your goals, from governance and team structures to performance metrics and leadership frameworks. Think of it as your second headquarters - purpose-built to extend your reach, accelerate growth, and drive innovation.

Aligned Culture, Seamless Integration: We embed your organisational DNA into every layer of the centre. From onboarding rituals and communication norms to leadership behaviours and internal policies, your offshore team doesn’t just work for you; they work like you. This alignment strengthens team engagement, retention, and performance from the very start.

Freedom From Vendor Lock-ins: All systems, processes, and data environments are set up for your direct governance. There are no restrictive contracts or opaque third-party dependencies. You have full transparency, full autonomy, and the power to evolve your centre on your terms without friction or loss of control.

End-to-end Setup and Execution: GCC Makers would let you focus on strategic business decisions as we manage the complex GCC stages on your behalf.

  • Market Entry and Feasibility: Talent Pool Mapping, Compensation Benchmarking, and Location Strategy
  • Custom Solution Design: Organisation Structures, Delivery Models, and Future-Readiness built in to scale
  • Entity Setup: Legal Compliance, Tax structure, and Registration Support with HR Policy Design & Implementation
  • Talent Strategy: Employer Branding with EVP for Talent Attraction, Talent Acquisition Onboarding, Offer Management and Candidate Engagement
  • Operations and Infrastructure: Dedicated or Managed Workspace, IT Systems & Security with end to end Facility Management.

We follow a three-phase model that simplifies complexity and ensures strategic continuity:

  • Blueprinting: We co-design a roadmap based on your vision, scale, and priorities
  • Build and Operate: Our experts establish and run the centre while aligning teams to your standards
  • Transfer: At your readiness, we ensure a structured, low-risk transition to full ownership - people, platforms, and processes included

This model combines speed, flexibility, and long-term strategic advantage. It's a proven path used by Fortune 500s and high-growth companies to build high-impact offshore centres without giving up control or quality.

You benefit from:
  • A dedicated team that operates under your own brand and governance
  • Greater IP protection and operational transparency
  • Long-term cost efficiency compared to traditional outsourcing
  • Stronger team engagement due to ownership and cultural alignment
  • A future-ready foundation to scale and diversify global operations

Managed GCC – Offshore Development Centre

Run by experts. Built for scale.
Launch a full-scale offshore delivery centre without owning infrastructure or managing day-to-day operations.

Our Managed GCC model empowers you with access to a dedicated, high-performing offshore team fully managed by us. We take complete responsibility for setup, staffing, compliance, and operations while your team benefits from seamless delivery aligned to your brand. This isn’t staff augmentation or outsourcing. It’s a fully-managed extension of your business, purpose-built for scalability and speed.

Unlike traditional outsourcing or vendor contracts that limit control and transparency, this model gives you the operational advantage of a GCC, without the fixed overhead or administrative complexity. You stay focused on outcomes while we ensure your offshore centre delivers with consistency and excellence.

Delivery-ready From Day One: We build and manage your offshore centre to reflect your brand, workflows, and values. From the moment it goes live, your team operates in a purpose-built environment designed for execution, collaboration, and growth, without requiring you to set up a legal entity or manage infrastructure.

Culture-aligned Talent Operations: Your offshore team is not just assembled, they’re embedded with your organisational culture in mind. From onboarding practices and team rituals to communication cadence and leadership engagement, we ensure your values are mirrored in everyday operations.

Scalability without Structural Burden: Grow as your business grows - whether you start with 5 people or 50. The infrastructure, processes, and talent strategy are built with scale in mind, so you can expand capabilities without reengineering your foundation or facing operational bottlenecks.

Comprehensive Setup and Management: We manage every layer of offshore delivery so you don’t have to. That includes:

  • Talent Acquisition and Onboarding
  • Compliance, Labour Law, and HR Policy Frameworks
  • Workspace, IT systems, Security, and Facilities
  • Performance Management and Engagement Practices

With our end-to-end management, you gain the benefits of offshore execution without compromising on quality, consistency, or brand alignment.

We follow a four-stage framework designed to get you up and running quickly, while ensuring delivery excellence from the start:

  • Align and Plan: We work with you to define your goals, functions, and delivery expectations.
  • Build and Set up: We secure infrastructure, recruit top talent, and embed your standards into policies, workflows, and culture.
  • Operate and Optimise: Our team manages day-to-day operations and monitors performance across every function, adjusting where needed.
  • Scale at Will: Once stable, your centre can expand rapidly, adding people, functions, or even new delivery locations

The Managed GCC model offers an ideal balance of speed, quality, and flexibility, designed for companies who want to scale fast without operational distraction. You gain the strategic benefits of a GCC, without the upfront investment or long-term complexity of owning and running it yourself.

You benefit from:
  • A dedicated offshore team aligned to your brand and delivery goals
  • Rapid Time-to-Value with minimal setup friction
  • Consistent performance across critical business functions
  • Lower cost of operations without quality trade-offs
  • The ability to scale dynamically, without ownership constraints

GCC-as-a-Service – Centre of Excellence

Start Smart. Scale When Ready.
Explore the power of global capability without the upfront investment or long-term commitment.

GCC-as-a-Service model can help you tap into specific offshore capabilities through a ready-to-deploy Centre of Excellence. Whether you're looking to test delivery in a new geography, validate a business function, or explore offshore execution before establishing a permanent centre, this model gives you flexibility, speed, and insight without the risk. It’s ideal for organisations that want to move with agility, assess outcomes, and make informed decisions about expansion.

Unlike traditional pilots or outsourcing trials that offer limited integration or transparency, this model gives you a hands-on experience of how a GCC can deliver real business value, powered by our proven frameworks and operational depth.

  • Targeted Capability, Zero Overhead: Choose the exact function you want to pilot - be it finance, analytics, customer support, engineering, or HR, and we’ll deliver it from our Centre of Excellence. You gain immediate execution capacity, without the complexity of infrastructure or long-term contracts.
  • People-first, Outcome-driven Approach: Our teams aren’t just skilled, they’re aligned to your goals, culture, and delivery standards from day one. We emphasise seamless collaboration and measurable results, even in short-term or exploratory engagements.
  • No Lock-ins. Only Proof: GCC-as-a-Service offers the benefits of a capability centre pilot, without rigid terms or vendor dependencies. You control the scope, evaluate results, and decide if and how to expand.
  • Intelligent Transition Path: If the pilot proves successful, we help you scale quickly and confidently, either into a Managed GCC or a fully Owned one. Knowledge transfer, team continuity, and operational scaling are all built into the roadmap.

A lean, low-risk pathway to test GCC value before committing to a long-term model.

  • Select and Scope: We work with you to identify the right functions, define goals, and customize the team setup.
  • Deploy and Deliver: We activate your chosen capability from our Centre of Excellence, ensuring alignment, quality, and performance tracking.
  • Evaluate and Decide: You review outcomes, assess cultural and operational fit, and determine the next step.
  • Scale and Transition: If ready, we guide your move into a Managed or Owned GCC, ensuring zero disruption and full continuity.

GCC-as-a-Service is a practical, low-risk way to experience the benefits of global delivery. It helps you de-risk decision-making, validate business cases, and build internal buy-in before you scale.

You benefit from:
  • Immediate access to delivery capability; no setup required
  • A focused trial of select functions in a real-world environment
  • Tangible results that guide strategic decisions
  • Seamless transition options into long-term models
  • Clarity on performance, culture fit, and scalability before committing